Joya 9Win (joya9win.biz) takes your privacy extremely seriously. This Privacy Policy explains what information we collect, why we collect it, and how we keep it secure. By creating an account or using the Joya 9Win website, you agree to this Privacy Policy.
This policy applies to all Joya 9Win services — including the website, mobile site, app (if applicable), and any service provided through customer support. It has been written in clear, straightforward language with our Bangladeshi users in mind.
For any questions, feel free to email us at support@joya9win.biz anytime. We aim to respond within 48 hours.
Joya 9Win collects your data in various ways at different points. Data collection falls into three main categories — what you provide directly, what our systems record automatically, and what we receive from third parties.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, NID number | KYC Verification |
| Contact Information | Email, mobile number | Account Management |
| Financial Information | BKash/Nagad number, transaction history | Payment Processing |
| Device Information | IP address, browser, OS | Security & Fraud Prevention |
| Gaming Data | Betting history, login time | Service Improvement |
Joya 9Win uses your data only for legitimate and necessary purposes. We never use your information for anything beyond that, or share it with others without your consent.
- For account creation, management, and verification.
- To process deposits, withdrawals, and other financial transactions.
- To take necessary steps to prevent fraud and money laundering.
- To provide customer support and resolve complaints.
- To send you information about bonuses, promotions, and rewards (where you have given your consent).
- For analytical research aimed at improving the platform experience.
- To comply with legal obligations and meet the requirements of regulatory authorities.
- To effectively manage Responsible Gaming tools.
Joya 9Win does not sell or rent your data to third parties. Data may be shared only on a limited basis to deliver our services or meet legal obligations.
- Payment Providers: Only the data required to complete transactions is shared with payment platforms such as bKash, Nagad, and Rocket.
- KYC Verification Services: Necessary information is shared with authorized verification services to confirm your identity.
- Technology Partners: Limited data may be shared with technology service providers for site operations, analytics, and security purposes.
- Legal Authorities: We are required to provide information in response to valid requests from courts or government authorities.
The Joya 9Win website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us improve your experience on our site.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login Session, Security | Cleared at end of session |
| Functional Cookies | Language preference, personalization | 1 Year |
| Analytics Cookies | Site Usage Statistics | 2 Years |
| Security Cookies | Fraud Detection | 30 Days |
You can disable cookies through your browser settings. Please note, however, that turning off essential cookies may prevent some features of Joya 9Win from functioning properly.
Joya 9Win does not retain your data longer than necessary. How long data is kept depends on its type and any applicable legal obligations.
- Active account data: retained for as long as the account remains active.
- Closed account data is retained for a minimum of 5 years after closure, in accordance with financial regulations.
- KYC Documents: Up to 7 years, as required by law.
- Transaction Records: Minimum 5 years.
- Support communications: 3 years.
- Analytics data: anonymized and retained for up to 3 years.
At Joya 9Win, you have clear rights over your personal data. Each of those rights is detailed below.
Joya 9Win strictly does not serve anyone under the age of 18. We do not collect or store data from minors — this is a non-negotiable part of our policy.
- Age is verified at registration, and users under 18 are not permitted to create an account.
- Age is re-verified during KYC verification.
- If a minor's account is identified, it is immediately closed and all associated data is deleted.
- If you suspect your child is using Joya 9Win, please contact us immediately.
Joya 9Win uses industry-leading technical and administrative measures to protect your data. Our security framework is structured across multiple layers.
- Technical Safeguards: 256-bit TLS/SSL encryption, firewalls, DDoS protection, and regular security audits.
- Access Controls: Only authorized personnel can access the data they need. All access is logged and recorded.
- Two-Factor Authentication (2FA): You can enable 2FA on your account for an added layer of security.
- Regular Review: Our security team regularly audits systems to identify and address potential vulnerabilities.
- Staff Training: All staff receive regular training on data protection.
Please note that no internet transmission can be guaranteed 100% secure. We encourage you to stay vigilant — use a strong password and never share your login credentials with anyone.
Joya 9Win may update this Privacy Policy when necessary. Changes may occur due to legal updates, new services, or security improvements.
- You will be notified of any significant changes via your registered email and through a notice on the site.
- Continued use of the site after any changes will be considered acceptance of the updated policy.
- The "Last Updated" date at the top of the page will always reflect the most recent change.
- Previous versions are available upon request.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us directly. Joya 9Win's data protection team is always ready to assist.
- Email: support@joya9win.biz
- Live Chat: Available on the website 24/7.
- Response time: General inquiries within 48 hours; data rights requests within 30 days.